In order for the customer to make a contact with the merchant, either for the return of the goods, complaint or for the information about the product/service, contact information is required.
Contact must be clearly highlighted on the web shop page and easily accessible at any time. Beside an e-mail address, additional contact must be provided, in a case that a customer does not have access to the internet.
Recommended contact information, for the easiest way to get in a touch with the merchant:
- a phone number
- a mobile number
- an e-mail
- a fax number
- an address
To make contact via an e-mail, a contact form like this one is often used->
Note: The information in this article is informative only. Consult your financial institution and accountant for the official information.