What are Comps and Voids?

When to use comps and voids?

If a customer ordered a meal and then changed the mind afterwards, the waiter can void this item from the order by simply deleting it form the order. This information is shared with a kitchen and the order will be canceled. If the meal has already been prepared, in this case, it can be used for another order.

Voided items are shown within the order, in strike trough format (e.g. Juice 3£) and are removed from the invoice.

e.g. Void reasons:

  • entry error
  • customer changed the mind
  • item no longer available

Comps are used for orders that were given away for free ('on the house'). The price of comp items is shown within the order in strike trough format (e.g. Tea ) and is not summed up to a total amount.

Comp items are shown on the issued invoice with the price of 0£ and a title of comp reason is added as a note.

You can track the record of comps and voids in the reports.

Comps and voids can be used for many reasons.

e.g. Comp reasons:

  • entry error
  • customer changed the mind
  • customer complaint
  • business partner meeting
  • employee discount
  • friends and family 
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