How to add gratuity?

To offer gratuity on the mPOS, tipping mode (gratuity) must be enabled in the merchant settings first. Please, contact us to set up required tipping mode for your account.

1. Tipping modes:

  • no tipping
  • tip amount
  • tip percentage
  • tip total amount
  • tipping menu
  • tipping menu or amount

Tip amount

A customer enters an amount (£) on the card reader that would be added as a gratuity (e.g. if the amount is 100£ and customer enters 7,5£, 7,5£ will be added to the total amount as gratuity and customer is charged 107,5 in total). 

Tip percentage

A customer enters the percentage (%) on the card reader that would be added as a gratuity (e.g. if the amount is 100£ and customer enters 10%, 10£ will be added to the total amount as gratuity and customer is charged 110£ in total).

Tip total amount

A customer enters total amount (gratuity included) in £ on the card reader (e.g. if the amount is 10£, a customer should enter 11£ and 1£ will be added as a gratuity to the amount of 10£).

Tipping menu

On the card reader tipping menu appears with the following options: 

  1. 5%
  2. 10%
  3. 15%
  4. 20%

A customer enters a number from 1 to 4 for tipping percentage (5% - 10%) on the card reader.

Tipping menu or amount

On the card reader tipping menu appears with the following options: 

  1. 5%
  2. 10%
  3. 15%
  4. 20%
  5. Enter TIP amount:

A customer enters a number from 1 to 4 for tipping percentage (5% - 10%) or selects option 5 for entering tip amount in £ on the card reader.

2. To add gratuity in the application:

  1. Sign in to the application and:
    • if in a simple charge mode, enter the amount and tap on that amount to pay by card.
    • If in a register mode, add items to the cart, tap on the total amount and select Card.
  2. On the card reader, the message appears Add Gratuity?
  3. Ask a customer to press YES to add gratuity.
  4. Let the customer choose tipping option or enters tip amount on the card reader, depending on the tipping mode settings.

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Note: If the service charge is added to a cart, gratuity will not be offered on the mPOS terminal.

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