To take 'open orders', 'open checks' option must be enabled in the AgentCASH application settings.
To enable open checks:
- Sign in to the AgentCASH application.
- Tap on the 'three lines' icon.
- Go to Settings->Open checks.
- Move the Save and reopen checks slider to the right to activate this option.
Once the open checks are enabled, you can take open orders.