Cash drawer won't open

If your cash drawer will not open or you are having other trouble with your cash drawer, try the following troubleshooting steps:

  • check if the cash drawer is connected to the printer
  • check if the printer is turned on
  • check if the printer has ran out of a paper role

To open a cash drawer in the AgentCASH app:

  1. Sign in to the AgentCASH app.
  2. Tap on the 'three lines icon' and go to the Settings.
  3. In the settings select Devices->Cash drawer.
  4. In a new window tap on the OPEN CASH DRAWER button.



Opening a cash drawer manually

If a cash drawer still does not open, follow the instruction as described on the manufacturer's web page here.

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