Failed or declined transactions

If the message Transaction failed or Transaction was declined appears, it could be for one of the following reasons: 

  • The wi-fi is off or unstable. 
  • The card reader connection timed out.
  • Inserting/swiping the card timed out.
  • Waiting for the PIN/signature authorisation timed out.
  • The card is damaged (chip error, magnetic tape damaged).
  • The card type is not supported. If this is the case, ask the customer to pay with another card.
  • The available balance on the card is insufficient to make the payment.
  • The customer may have exceeded a spending limit.
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